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Our approach to sustainability is built on being known as a trusted partner. We conduct our business fairly, honestly and with integrity. Our corporate strategy and sustainability strategy are not mutually exclusive – they are one and the same.
Expresso’s success will depend on our ability to build and deliver a sustainable business. Because we operate in five African countries, our impact and influence is well known. We want to be known as a responsible business and are determined to lead by example in the markets in which we operate.
In conjunction with our stakeholders, we realise that we must be a leader in finding ways to sustain economic growth and prosperity without damaging the environment and the communities we serve. This simply means that we take a long-term view of our actions.
We recognise that listening to our stakeholders helps identify the key issues significant to our business and the communities in which we operate. This is essential to how we manage sustainability.
Improving and enriching our customers’ lives and experiences is at the heart of everything we do. It is fundamental to our business and long-term future. Our aim is to improve the lives of our customers by providing unsurpassable customer propositions – the best solutions that meet our customers’ needs.
We practice responsible business, marketing and product delivery. This means that we aim to operate our business with the highest ethical standards, ensuring everyone is treated fairly. We also adhere and comply with local regulations and legislation.
Expresso is continuously investing in our networks and support infrastructure to improve access and reliability – quality is of utmost importance to us. Driving and encouraging completion to promote and value and choice is yet another aspect of our responsibility in the markets in which we operate.
We provide easily accessible customer care facilities and we aim to help our customers manage their purchasing decisions by providing clear and transparent pricing information, as well as clear and concise information about our products and services.
Our approach to the design and delivery of products and services is taken very seriously. It is our responsibility to ensure the health and safety of our customers and our people. This also includes protection from inappropriate content and making sure we minimise the impact on our environment.
As part of our commitment and determination to act responsibly in the delivery of our products and services, we take great care in deciding where our towers are located. We take counsel from local governments and the community and ensure we comply with local laws and regulations.
We have taken active steps to use existing infrastructure and share sites where possible, with other telecommunication operators to minimise the environmental impact and community concern.